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.RjRE YNOLDS TOBACCO COMPANY D. T. WALSH Divislon Sales Manayer 160 Lawrence Bell Drive Suite #108 Wllliameville, NY 14221 (716) 634.1212 Fax (716) 654.1146 1993 PERFORMANCE IMPROVEMENT PLAN WORK METHODS IMPROVEMENT PLAN: Assignment Condition: irlc0 r7t~~ Q 0 : S/17 l l/sG '7l.tl rs' ~O~'~i„cp t ,~ ± lL~~~w ule6w.heeeAPY13 V-*-l sfir" 14x~*M J2d~0. CC4 e%.6vXe- IMPROVEMENT PLAN: Resource Utilization: - A /~/ d~/ 0 4® -- ~ °rn /tf/ IIA/ /yd.l~ /LI X//S?Yi/'ldliuJ ffz__ZUYf3 ^

-2- ' IMPROVEMENT PLAN: Administration / Communications: IMPROVEMENT PLAN: Sellina Skills: ?6wArA i,ffxapv "szL&_ _ - i..Yl k IIJ EMPLOYEE: ~~ DATE: 3 16EVALUATED BY: I- DATE: a~8~93 . z zu-~ REVIEWED BY: DATE:

PERSONAL PERFORMANCE REPORT DATE:- ~2~~ 4j EMPLOYEE'S NAME: 2?,t 4 w 14 DMSION: ` 62 6 ACTMTIES CONDUCTED: `~ W/W T/A A/A CALLS CAR CHECK OTHER: N1FtCl~NT WE TF[ODS`08SE <>~ ,r ¢ .:....... !~ <}:~ ;..;' ? ~! # trr< .< ~~~¢; ~</~.$ ~~~~.~ {~} .j4 <.. k!v{.. ~? Cl1}ri,; S- d...'. ::::.~:: ..•w..: ... n: n:.:..:: •.hs. .. r... \...n\.. . ...v s. f.••:r.ry; vn .... . .... . ;...::: •::: •::: ~ :::: :.................................... ...... . .... . :i:{~: .... .4•x.... ..vx v .. . ..............:...............v......:. r;fj.v,..:r{x!rr•.::::x::::n •:.{v.mr.....f::::xf:}...:.J. .. ... : J's~r . . s .vv. n..v.... }t•; . .+y:.. •:.vCn .. .;....n.....:..;..J ...:.....................::J:::~nn::!9.;:•...;:2c}4.?2J.v}...:.v.... r.~J v}};},J. : ~ ,v ., , .. i. : C19SE 710NRY1tS::~'Jl+~<PRIMAR Y:1~CCQE![~1'AEHtLC~7 ~ :::..:.:.:.: >.. s .' \4kk.4.r~s.+Li?vY:/::.:.i:..;.. :C. ............. .......................::.....:.........................f................... n,,.k:•.vt • ............. ......: ~T d rt d Ot-.t -c,,ca i' C c ~w ~ ML Re aatiJ , l>-~d/I ~ FO ~~T fl ~+1 ~ ~ ~ N C'Fc_c t yS ~-E.~TyI q oH a o t c T SE~ft~l r c.+~fG GNA r YJ ~ c c S 7-Q.•'~ F/L ri( ~~ ~.S r4ti( O fJ ~E-~~ P~ t~l ~ '.4S~Y ~.3 c~s 7Its ~ Date Copy Manager's Signature: Provided to Employee: _~ 12-12 R1RT Fam :9E - Rw ;Ipl ORIGINAL n.m No Ie: a

PERSONAL PERFORMANCE REPORT ' DATE: / 2 a 9 3 EMPLOYEE'S NAME: 0"fQvJ ra DMSION: «Z ~ • ACTIVITIES CONDUCTED: Y~W/W T/A A/A CALLS CAR CHECK OTHER: CA -L°cL-' ^ Fi.7 Z?/.26_-r-f ( H 6 rl • Lf 'r( :~j i n( ® C`f' lF,~l Q r T1 ~ C6 i-CT Y1-4C T c.43 c7 r) /1+q?`T F rt T_ c •4 r(® /9 ~~ii EzSc3 -f~f> U -I'r 4LCA (`"c ~AS S1y-f t N,4 F CS: 6 rC e ri Q 1.J-F r < !4-c-S .3 , Q r-c -4,c t-+V r ~ cS ~Q v4t C' c c~-T ~ • -~2 Y -7 ~ ~.c ~rc c rx4~OrJ_ ri GJ -t A K c rl L C"i C~4 "T~ b~J O Lc n. rt f'T-r~1 4E T-4 S~~~aF ~~~ ?~6 e~6CSC c /4KE~ L.C~7 CcS.at®6r4 C-r.(-r.S A-,t-f O cT"'t(6°ht.<F_r 7_~ t-_t1.7 L`s::1, e4 K16 S/Ll7N'lFc> -r tF-/1 QkS 6 fi- A lZt-r-( r fy 26V 1 r-> I-4-T I*--- C l- - C' c~ ,ST v1AcT J A--C i B d 4~~C\(Jl74 ? I'-} F 6 i %Z c-s~-T . _r , -r 1-c /LL 6 C-1 -*, rc c (-r .4 .-j m p <S ee' c 4 c - ~ _r - ~2 d'rr r ~d .-t /:"r ~-. E, a c-q- C£7 (J c F `L' c A- - c S ~5'T~-c 4 ~ 6 r-t i c5 1-/ ac LC f /-" -rd -r cIzzc cS7F-~~ ~t Q 2 'S c- < e 1fjC 'r- /~ D[ cS T N c 13 t 7-,) . 2c- .f'9 t C ic 1s ' `l E v.f c N cQ rc rc r to Fc-4 c s t.f L i J f.1 6 ~ f ':::flBSERYATIONSVN:` r.l ~,( rv1 ® F'A s. F~.x 13<<7-Z f'ir 10,4 ec ~ 1l a F ~CG ~ Q~ c ~~ G.S r'T'r4 4 ~ C „jjt:u N~4 r4 gO tfS i I4 s ~/"' d S ~s o/i!c csc j FO ~a2 ~ft-/1KS•oc-/ 0,4 r,:~ E-~ ~~S o4so Lr, ~ J F-~ W kD ~ J Manager's Signature: RJRT Form 288 - Rev. 2/91 ORIGINAL Date Cop y 12 S d ~j' 3 Provided to Employee: Nam No.182481

PERSONAL PERFORMANCE REPORT DATE: c 1/93 EMPLOYEE'S NAME: DIVISION: i • ACTMTIES CONDUCTED: W/W T/A OTHER: . ~~1AJLiX~j _ , s DO A/A ~a CALLS CAR CHECK GL ~/ . dia ~ Q ra: ........ . .... .:... .. ... ....:r:::.>.:..: ~• ..~ :.......:..:::::::..............::..J~:.~:...............:..,:.:...::.:.::......~.::~~~~~~ ......... f }::..,:,.:.~; :.;::~f~> ... Manager's Signature: 2w dcal,~ AJR7Fam?&8-Aev 2/91 RIGINAL Date dCO q .~ Provied to Employee: Mm No. 162461

GHC41 CBN DIVISION DAILY ACTIVITY REPORT DIVISION 1626 BUFFALO DIVISION f;OUTE ACCT NAME ADDRESS CALL CLASS 4515 396721 JUB I LEE 65 GREAT ARROW K02 320 510250 FAYS DRUG # 154 2215 N I AGARA ST K02 TOTAL CALLS: 7 BY PRZYBYLA KENNETH - 65979 TERRITORY 162605 516 213199 540 02L3•'S 552 371402 000000 605 526968 274 397932 210 398017 200 397962 000000 012 565441 NO=.O S-53 8925 MAIN ST. B04 SUGAR CF'EE'K' tt:2t?fy UN I -MART #5025 10655 S MA T N ST. MA I N ST.& BUEL R:?P C04 49 EXPRESS THE REZ/ I ND I AN RESV 986 BLOOMINGDAL 111:01 MEYERS M I N I MART 901 S MAIN C04 MISTER BILLS 8 VERNON B04 W I LSON FARMS #349 /C 79 ROCHESTER RD B04 EXPRESS FOOD CONSUMER BEV. 5869 5869 S. TRANSIT A04 TOTAL CALLS: 10 BY JENSEN JEFFREY RUN DATE 10/01 /9-31 CALL DATE Q TF: ------------ CAL!.- CURR PREV MADE o9-30 08-23 3 09-30 09-07 4 09-30 09-24 8 09-30 09-16 5 09-30 09-24 6 09-30 1 09-30 09-30 09-30 09-30 09-30 09-30 - 72195 TERRITORY 162601 001 035972 SENECA MINI MART BROAD ST. K02 035 398194 TOPS #2o4 2505 W STATE ST K04 060 764592 R I EDS FOOD BARN 111 E GREEN ST K02 145 398161 F'ARf•'• & SHOP #698 MAIN ST F(0 4 045 398191 PARF•:: & SHOP #950 1318 W STATE k::04 O11 398163 FARf::V I EW SUF'EF:MARK'ET 585 BROAD ST C13 TOTAL CALLS: 6 BY LEVENSTEIN HOWARD 199 428943 201 580626 143 253911 147 398742 159 398886 168 494777 198 764427 102 482394 TOBACCO OUTLET V I X DRUGS #87 SNYDER'S GAS-N-GO 7-11 17163 MACLEOD'S DRUG C & C CONVENIENCE NEARHOOFS MOBIL SUMM I T EXPRESS MART 73699 FACOTRY OUTLET 2429 MILITARY R 6302 BUFFALO AV 6802 BUFFALO AV 8672 BUFFALO AV 9545 NIA. FALLS 6415 FALLS BLVD 2065 R I VEF: RD 09-30 09-30 09-30 09-30 09-3c•7 09--3U TERR I TQRK_ 162607 09-24 09-15 09-23 09-23 08-27 L 09-29 9 09-15 4 09-23 5 09-22 4 09-01 F 06-30 1 C1309-16 3 k;04 09-30 09-22 ~~ B04 09-30 07-14 2 A02 09-30 49-o9 4 B04 09-30 07-14 2 C04 09-30 05-18 ;. C 13 09-30 06-04 1 B04 09-30 07--01 1 TOTAL CALLS : 8 BY DAV I GNON BARRY - 76356 TERR I TOF:Y i6^c6c:y9 I-X-ri 00ca0D0•,~, 341815W I N-MART -- 125 338 9 E'Mt R I TE A I D #2CZ;2 ~ 438 S. F•ARF : AVE F::u2 142 538022/~^ AL FRASS SERV/MOBILE 108 WILLIAM ST. C13 156 396973 ~FSF'ARK'S I DE DF:U ' 975 BROADWAY K01 163 764711,v,SADO GAS #4 I~y/L/.7 SAVON GAS E04 333 728605/-'' NIRELLIS NSI SERVICE 1038 MAIN ST. E04 - 334 f~/ J089J7''-°DELTA SONIC 807 1264 MAIN ST. E04 265 508953 ;`STAR.,LI6HT .-DEL I,. 210 DEWEY AVENU EC~4 - ~ ~ ~-- ~ ' TOTAL CALLS : -9--BY BROWN MATTHEW '~, -76825 TERR I TO ~ ~~ L r f ~ ~~s lGr.rffv I 0 9-Iu~0 c_i,~--3i i 09-30 09-30 09-30 09-30 09-3o 09- 30 i,-j /i/ Aj ,jv~-7-z, 05- 15 08-02 4 09-29 08-31 0S-24 ~ 05-24 ' ~ 07-01=3 Ln ~ J ~ W kD a) Ln m

PERSONAL PERFORMANCE REPORT J, ~ DATE: 2 ~ 9 EMPLOYEE'S NAME: 141 - Z • ~no vJ t'/ DMSION: 46 2 • ACTMTIES CONDUCTED: ~WNV T/A NA ~ CALLS CAR CHECK OTHER: vLf~4--ir n~ wc-,E, ~w cr/ 4-,d.O~s ~i-,! C~ m • A_cT~ Q,.A. 7). c[ I r( c< / ~• C Cfl4 .4 .O /rC r r( (C 66'i}-<K.A d F /GQ vc ~ lt P'( F r ri-r .r ~t Fs ~~ a~ r6t c c r s~z ~!~ .~ r'l 4-'cr --L E 6' ct4-,c-- D (f c E O e~ ~ ~~` Z etc-pclc i h~r -F K 12 c3- c_ 0 O cr ~ c E0 ~= rc a~t !~ -.rt ~l r ~P F D• ~-r•a -,- ~ a rJ ~CC-~ ~ S cd -.-f -r r r r4-N T r4-T~ ,.r-r,' d tJ rn~ ,~F a r4TE-C Y. f~CSdJr'1Cf U?~cr24,-•Q~ A1 [ C E c~~~ c~ti[ ~f T/ [ C A T~(1 n. y~ ff Q U L 7-) ~-~ ~4 ~ 9/Z f-cS J F p ~ ( A ~ i A r1 1?,S t ~ i .S• (S A'lF ~t r4 jV U -F -i T ~cS i LJ ~1 Q rJ CS r- ~c<<< ~'rt [ c E i9- r1 ev ,-s .4 V i r/ 6 S , 1416 N' -4rt~rf cL~r< Th ~ t3J~j [d r~j r4~.Zq A7lcSe~C'9 1r e 0 s C • < 1-9-0 J cr 20 49 g- e2 n ~ ,-t C-ss -- 7-i9 q ~ ~ T dl X 's~ c V ~ ~ .9- ry.0 )CIC , r -r- 1-c y C-`c ~,-t Q~ cs-~-- r<< S /4 V m-f r,v -<,•cc- c c c~ b 11-C 'r- c c 7- ,4 r" J~ vr ~ ri 'S J K~ .4 c c C Q r~T at -4 c T S ~'~ ~ /ytf A,c G,,-1 ,sL +4 (. C-N,~1 r~ [S ~ C A 2~ --L[•ZI ep F /~ V 2Z l i( L4 4 n/Aszcr+ -7--cA 00 v! 1 rn F '/ '< rf t E/-7 r T- ~ Q17fC7 'A IC~~I~ .. ....... . ........................................................................:.....i ~::;•:?r: f::.i'.:~}}}'.:. .., . ., , .... . . i : .:: ....... .:.. :.: },:::..:.:.:.}.{::::::: ::.::..,•.::::::::..:.: :r.:...: ::.. :...... v . .......:::::: ....... :w:::::::: • : :. .r. ::. . . . .. .. :: . . :{ f f . r {!. ii+ +r:!! { ......:'..:'vn......... N F :::..: . .. ,...... rr fry;::;::F,.Ji:v:~.v.v:v.~.{..~..l,3fi:+i:+i}}:{{4::.. J fri•J.•{+.{. ~ v: :v .::.:... ......... ~.~~,, ; ... :,. . . ~ ;... .(y;~~.~.~{~~~~y,~Q] r{ r . ! Jt. ,/~~r~ + ' . j~~ v::. .. . : . . !? ~ :iii ... ~......... .. ~ . ..i:^^^..... : . ..?. . ..J. !~l......... {lyJ~ :?+{•: }:::} :•'f ~~r1EK4~ /bf4-t «/A-'-1 eecS~-Nf G C<f r(cE.rIJS t¢Go./J1-f C-d--TFO. ~ C6vyt /"c-CT c- ~$ 1~ 2b LY Scf r/ CF l'j "T Nog- le [f til C_•~ rJ J? 4~6 IJ cs [./ .~L r S'-0V A- vt 4 cS F,. ll-~ .0 Date Copy Provided to Employee: rm No. ,ex.e,

/ "~ ~' I ` PERSONAL PERFORMANCE REPO DATE: - EMPLOYEE'S NAME: ~~MSION: • ACTMTIES CONDUCTED: W/W le'T/A A/A ~'CALLS CAR CHECK OTHER: ...®~<...,....... ep a • k9 Z4 f _._ , ,., .._. 0 ~ m,0~25;0 el o uL / < < <~ at- .7~<a/ l Q -~- B~" i~1 C-edt,&~ -4- Z'E~ ! /2!L- Z /J6~ ! ~ "o, . SE V ;:;::<::;«:;;, ., ;.><<«:» :: ;::;>:::;::;:;:::::;:::::;>::::::::>::;::>:>:::>:> R:..A'~~NS P~i1~EAR~ 1~~~~J~ 1~'~'RI BUM/ 0 llI ~!/ , ~ ~ ~ / RJRT Form 299 - Rev. 2/81 /I /~~ Manager's Signature: lle~, ORIGINAL Ln ~ ~ ~ W ~ ~ U1 kD Date Copy ~~ Provided to Employee: hem No.182481

PERSONAL PERFORMANCE REPO T DATE:• e 7 4 3 EMPLOYEE'S NAME: l"`' C-- • /DMSION: Ax ACTIVITIES CONDUCTED: zW/W T/A A/A ~ CALLS CAR CHECK OTHER: i41r' E~l~+~f4SfcS C~~ C9 rtif f-~ SD~ G-TS ~ rirTKQ c> Jc7-,, b N C•cklTvVc r . `~ 6 ~S ~t C~ J r c~ .A C T f C~ r~ A'i' ge~4 2~ s r O F ~ c-~ +9 I r( < t~ Sdr~T cG~ti`'~ C4 ,IK ?'t c( a A F ~~ I ~ <..r < « rS h~.a ~ ~d<< d ~.,1 ,I O dt-4 rc c-zs c3 ~ ~S _- 5 i.r t- c J ov SD. ,z 0,r•t Cs c c.C-H04 P c J cT <-cTE.4c~ g r-cD da.T,~ ~,~~~c7cJc~ wr~fr R4-JF -aqcK ~-rYCKC~cs <4 c.c S 00bs . r4F ~~ ~c ~k 4-t C~<Ire t 4~C~ . JC//~1/C E~ /CI~vJt~ iLT~O l~(~aK ~~CS ScCK~lO 6C~GS~ . /7 ~ r1c~d<~ r~s C~ ~~5•1 ~C F c~c !~H-t ~s-E ~-4 ~° r3~ n~17 c F -r-~ ,~jJ c F -7U t4C-cCSC( .-IL7-F ~iA~e-~ ct.Orc r.4 ~ LTJ rD~ r6 FrC T i r~l .4 c c c s4cL~ ~/Ti f ~15~r 1`k Q 4 • I I f Al 14- G~S~ r'fJ V y l1 D( [S c ~ CS d f (~ ~J ~ /?C.- f .4 ~ o• rc c. a9-c- c FF UA `r r&-T-t- Vs, f c 7-00fce I-,- 's'Q-K'e- -7r.ia<t zS ti T. -7..r I - -7a-\ ~ s cS6 r~~LF • ~i......4 ~ i'ti.; . . ... . . .4..... w v,•1. . r \ . .....::::::: ... ..... :... ~~nc~ :. . ......::., ,.. .. , , R~ilt'f[ ~ ~' ~ ` ' :: Jt+ '.PRI~ARY~CCk~UNTi~6iU~tES~PERSONR~ A ~'~'RtB~S~:OMTF#EF~~~: . . ' . ......... ...?..~ .:..• .. .._ .±::p:eo-: ..... ~ c t 8 ef-T.S r1 ?ril K f I3 r rJ ~ cn J c t,C•4 nl~ ~s ' Manager's Sign_a 1URT Fortn M - qw 2/p1 ORIGINAL Date Copy Provided to Employee: . n.mNo Ie."