Tobacco Products Control Act Trial
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very aggressive marketplace.
So-those sorts.-of-funds--allocated for the first
three (3) years of a new brand are disporportionately
high and had we projected this out for ten (I0) years,
that proportion would have diminished once the brand was
established.
Now, was third family targeted against any particular
brand in the marketplace and, if so, is that what I see
on page nineteen (19) of this?
Yes. At the time of the writing of this plan, we looked
very carefully at our competition and third family was
particularly directed at the brand Craven, which was one
of the brands of Rothmans, and against DuMaurier,
perhaps the strongest brand in the segment; certainly
the strongest brand in the segment which was an Imperial
brand.
So that looking at the strategic plan you will see,
then, a general allocation by percentages of available
resources as forecast over the next three (3) days, and
we'll-come back to that plan, but I would like to go
now, so the Court may have an immediate idea, and ask
you, Mr. Hoult, in general terms, how much you have been
spending or were spending on advertising prior to the
ban, and I have ...
Now, Mr. Hoult, I had asked you if you could have
AUDIOTRANSCRIPT, Divisio~ d, Pi~rr~ Vilalr~ & As~o~i6s Lt~e

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prepared a document which would show your total
advertising and promotional spending,-.historically going
from nineteen eighty-seven (1987) back to nineteen
seventy-six (1976), with a breakdown, not in great
detail, but a breakdown. Is this the document which...
A- Yes, it is.
Q- ..shows that? Can I have that marked, please, as RJR...
THE COURT:
3.
Me IRVING:
3.
Q- Let's just take one (i) year, Mr. Hoult, and if you
could just explain tO His Lordship what these figures
represent?
A- Which year would you...
Q- I think we'll take nineteen eighty-seven (1987) and -- I
see it's three fifteen (3H15), My Lord, if you were
going to take the afternoon adjournment, as planned,
I'll leave this until we come back. If not, I'll
just
carry on.
THE COURT:
We'll take a ten (i0) minute break.
SHORT RECESS
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Me IRVING:
Q - Now, Mr..Hoult,.looking.at~RJR-3, let,s take..a single
year -- it won't be necessary to do it for more than
that -- take nineteen eighty-seven (1987).
THE COURT:
Q - Okay, are we dealing in -- I can't read the top of the
page.
A - Canadian dollars, My Lord.
Q - Yes, Canadian.
Me IRVING:
Thousands of dollars.
THE COURT:
Thousands?
Me IRVING:
Yes.
THE COURT:
So I have to multiply the number by one thousand
(i,000)?
Me IRVING:
Just add.three. (3) zeros.
So that print advertising then is one point four (1.4)
million dollars?
Correct.
And the signs are six point eight (6.8)?
Correct.
AUDIOTRANSCRIPT, Division de Pierre Vilc, ire& Assoc;4s Lt4e

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Am
Now, what is production?
Production is.the cost. that.an..advertising agency and
its printers incur in producing the advertisements,
either in magazines, billboards or -- or for -- so
that's the actual printing cost.
All right. And agency fees, is that the ad agency?
Yes, this is the fee that an advertising agency gets for
giving you its service over the year, and that fee is
based conventionally as a proportion of your total
billings, your total advertising expenditures.
Now, point of sale?
Point of sale is that material which is used in the
retail outlets. Conventionally, point of sale would be
paper or cardboard.
We have sponsorships, which you've already dealt with.
What is research, first of all?
Research, in this context, refers to marketing research,
and that is the cost of carrying out our consumer
studies of various sorts and it amounts to the fees
which we pay. to our~market research agencies who. do ~this
work for us.
Finally, and by far the largest item, is retail. What
is that?
Retail is the sum total of all payments that you make to
the retail trade, either in cash or in products, in
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order for you to, for example, put up a counter unit
display-wher~e~you'.re,-say, having, a~specialoon Vantage,
you will have a counter unit, you would pay for that.
You also pay for the amount of space behind the counter
typically, that you are buying to display your products.
Now, in our case, as a company, we have sales cycles
which each are six (6) weeks in length. And each sale
cycle has a special program and you pay the retail trade
for this.
Q - Just follow His Lordship's pen a bit, Mr. Hoult, because
His Lordship is trying to take notes as we go along, so
try to keep the timing.
THE COURT:
No, numbers is okay.
Me IRVING:
Q - All right, so that, RJR-3, now...
THE COURT:
Q - I see that has increased a lot since nineteen
seventy-six (1976) in the retail...
A - Yes.
Q - ... versus the rest of the...
A - That is a very -- very marked phenomenon, not just in
our business but, I think, in marketing generally, that
as the power of the retail trade increases versus the
manufacturer, the demands for the sorts of things I've
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described. And in our particular case, with a very
aggressive indust~ry, with brands fighting each other all
of the time, it's a normal economic law of supply and
demand. There's a limited amount of space that you can
buy and the price has gone up, as you.., as you have
pointed out.
Me IRVING:
Q - Now, Mr. Hoult, we have looked at a sort of general
allocation of funds over a three (3) year period in the
strategic plan, we have looked at the overall amounts
you've been spending. I'd like now to come to the
process by which an actual advertising budget gets put
together within your company. Where does it start?
A - The evaluation of the market is an ongoing process and
that comes together, as I pointed out, in the strategic
plan. And in the course of putting together a strategic
plan, there are all sorts of people in the company who
are making cases for priorities, spending and so forth.
In a company like ours, which I described as a
market-driven company, these demands are-coming from
below by, essentially, the brand management group.
These are -- there's a group of professionals, each of
whom is responsible for a brand.
Now, a professional has the responsibility of
monitoring and evaluating the competitive brands to his
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own brand all of the time, and that is the basis, the
beginning of the.budgeting~process, the recommendations
from brand management groups.
Okay. So just to take an example, Mr. Hoult, you've
mentioned the brand Export. So is there a brand manager
for Export...
Yes.
... in the company?
Yes.
And would there be a brand manager then for each of the
other major brands as well?
For all the major brand family, certainly. Some of the
smaller ones would be combined. There would be a brand
manager looking after three (3) or four (4) minor
brands. But the major brands, yes.
So let's -- starting with the brand manager and looking
at the creation of an overall advertising budget, what
is his role?
Well, as I said, the preliminary role -- not the prime
role --.but the preliminary role is to be.absolutely
fully informed at all times of the current performance
of his or her brands, the potential, is the growing
brand steady, declining, and equally importantly, at all
times knowing what the competitive situation is for the
competitive brand that's fighting that particular brand
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in the marketplace. With this ongoing knowledge and
information, he or. she would be .essentially responsible
for putting forward a proposal to the next layer of
management to obtain the resources and funds to attain a
certain goal, which that person would commit to: "Give
me so much and I will deliver you so much in terms of
share or volume."
THE COURT:
Q - Okay. He makes his proposal to who?
A - Well, normally the brand manager would be making his
proposal, at this time of the year, for the strategic
plan, to the Marketing Vice-President, I think. The
Marketing Vice-President would put together all of these
individual plans and he or she would then make a very
formal market plan submission to me, as I was, as the
C.E.O. And I would be evaluating their recommendations,
testing their commitments and ultimately one of my major
responsibilities as the C.E.O. was to determine how
resources should be allocated.
Me IRVING:
Q - Okay. Now, I'd like to come back to the brand manager
for a moment, because you said that one of the brand
manager's responsibilities was to look at the
competition. And what is the brand manager looking at,
Mr. Hoult?
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A m
Firstly, he or she is looking at performance on a very
frequent basis,.and the Neilsen performance .that I have
referred to earlier which indicates for every brand in
the market what its consumer offtake is, what its
distribution is, whether it's growing and so forth, are
of prime -- prime importance.
Secondly, it's an evaluation of activity and this
activity comes back to us or to him or her in the head
office from all sorts of sources, two (2) of the most
important sources being market research, which would be
commissioned on a, for a major brand, almost on an
ongoing basis, and secondly from our sales force which
we regard as our first line of intelligence in terms of
what is happening in the marketplace.
Now, I'd like to go back just for a moment to Tab 1 in
the book, My Lord, page twenty-one (21). It is entitled
"Market Spending by Brand", and going down the left-hand
column, there are your brands, Export, third family
Vantage and so on, and underneath that I see Player's,
Du Maurier,~Matin~e and-then. "Total, Imperial Tobacco".
And then moving along to the right, there are some
numbers under the heading "Measured Media Expenditure".
What are these figures that you have here for, say
Player's?
Measured media is really an expression, a literal
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expression of what it is. It's the media exposure that
you can measure.. And all advertising agencies, at least
ours, have a service whereby they are monitoring at all
times what individual brands are spending and what
particular exposures they have. So that's a very
reliable measure. It's published data, also, which the
advertising agencies have access to and you can very
easily calculate, from where they are appearing, what
they can spend, because the costs of what they do are in
the public demand. They're...
So when I...
They're public costs.
When I look along the line for Player's, am I seeing
what your estimate is of what Player's has been
spending?
Yes.
For advertising?
That is advertising as on billboards, magazines,
newspapers. That would not include areas that couldn't
be measured, with the same degree of .accuracy, like
in-store activity.
Okay.
Or sponsorships, that would not be included in those
figures.
All right. So there's one column, "Major Media
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Expenditure", and then next to that the column is
entitled "Percentage Share of Voice". Would you tell
the Court first what is share of voice, Mr. Hoult?
A - Well, voice is a bit of marketing jargon, and voice
really means how loudly are you shouting. So, the total
voice is one hundred percent (100%) and the competition
has fifty percent (50%) share of voice. It means that
they have fifty percent (50%) of the presence of all
messages going to the consumer at that particular time.
So it's the share of total voice that the different
brands have got.
THE COURT:
Q - I'm not sure I understand what you are saying.
A - The total expenditure in the industry at any one time is
called the total voice.
Q - Okay.
A - All cigarette advertising, all sponsorships, all other
activity. And that is very much an estimate, and you
might say the total expenditure in the year nineteen
eighty~seven__(1987)~was of the_order, say, of one
hundred million dollars ($i00,000,000.00). And if that
were the case -- and I'm making it up for illustration
-- our expenditure, if, say our expenditure was twenty
million dollars ($20,000,000.00), we would have a twenty
percent (20%) share of voice.
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Q - Okay.
Me IRVING:
Q - And is this your share of total advertising expenditure
or total...
Total marketing...
...in any category?
Total marketing expenditure, because the advertising
expenditure is very clear. You can measure that very
accurately.
Hm, hm.
But the total spending does include things that you have
to estimate, like point of sale activity, in-store
activity, merchandising activity and, of course,
sponsorship activity.
And do I understand correctly then, Mr. Hoult, that your
brand managers, in preparing their own budget requests,
as it were, will monitor the amount of spending which
they are able to measure for the brands which are
competitive to theirs?
Well, they.certainly.~wouold, because one of-those telling
arguments for asking for a budget increase is to say:
"Look, this competitive brand against my brand, Export,
has doubled its expenditures last year, and I need to do
the same if I'm to remain competitive" So it
would be
utilized that way and very important.
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Am
And each brand manager then would do that, would
Okay.
he?
Yes.
And would do it in relation to the brands competitive...
Yes.
... to this particular brand?
Yes.
So, in describing the process then, you have started
with the brand manager and I think you said, in answer
to a question from the Court, that the brand managers
would report up to the Vice-President Marketing?
Yes.
So that person is getting the...
That person would take all these parts, make some
evaluation and modification himself, bring in his own
input in terms of priorities, in terms of opportunities
and finally the whole thing would be put together as a
marketing plan which would be a part of the strategic
plan. And I would evaluate that marketing plan
alongside a manu,facturing.plan and alongside a sales
plan and so forth.
Now, as the -- at the time when you were the Chief
Executive Officer, President, then you would be
receiving through the Vice-President Marketing the
combined efforts of all these brand managers?
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QD
Am
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Yes, I would.
And would you just tell me again what .was,-in fact, your
role during the time when you were C.E.O. in dealing
with these forecasts, these requests?
It can be summarized by saying it would be, a) an
evaluator...
Hm, hm.
... to determine the credibility, depending on the
evidence put forth, of the proposal. Can you really
grow this brand or have you really given up on this
brand and so forth.
I'm sorry, when you say: "Can you grow this brand", do
you mean...
Share.
... "Can you increase your share of market"?
Yes.
Yes, okay.
Because, normally, such a commitment would be in
parallel with a fairly large request for increased
funds... So you would be the evaluator,.and having
evaluated, it was finally my decision, my responsibility
to allocate corporate resources accordingly.
Hm, hm. And in reality now, and during the time you
were the C.E.O., were you ever able to...
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THE COURT:
When you say.C ....
Me IRVING:
Chief Executive Officer, My Lord.
THE COURT:
Oh, Chief Executive Officer.
Me IRVING:
President.
Q - Were you ever in a position to approve everything that
was requested by all of your brand managers?
A - No. Fairly typically, the total sum of that requested
exceeded by far available resources. Always the problem
was one of cutting and pruning and protecting those
projects that you had a belief could succeed, but the
demands always exceeded the resource supply.
Q - Does the -- did the extent and nature, or the extent
anyway, of competition relate at all to whether the
overall market is in decline?
A - No. The extent of competition had had -- has an effect
only on. the distribution of share between-the different
companies.
Q - But when the overall market is declining, Mr. Hoult,
does that make competition less severe or more?
A - Oh, it makes it more severe, for two (2) reasons: a)
there's a smaller pot, and therefore the slices are
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capability.
THE COURT:
Q -
really fought for, and it's not insignificant that
expenditure has increased very-dramatically over the
last three (3) years and that's a company in a period
when the industry has declined more severely than in the
past. Secondly, and very importantly, with the industry
decline, there has been an over-capacity of production
And if you are...
Do.you have -- I'm sorry, I missed -- I missed you --
have a smaller share to -- part to share and then you
have what?
A - And then the other side, in terms of costs, is the
production over-capacity that currently exists in the
Canadian market. Given the market decline, we have
facilities and capabilities of producing significantly
more cigarettes than the consumer is demanding. And
when you have this situation your costs escalate very
rapidly.
Me IRVING:
Q - Now going back to Tab 1 just for amoment, just to refer
to the competitive situation, Mr. Hoult, would you look
at page nineteen (19) of the strategic business plan?
Looking at that second (2nd) paragraph on the page, is
that a reference to the competitive situation you've
just been describing? Down at the bottom of that
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paragraph.
A - Yes. Yes,~it does.. It describes.the.competition
between the companies and specifically the competition
between two (2) very strong brands, Players and
DuMaurier in this case.
Q - Now, you spoke a few moments ago about ongoing research,
Mr. Hoult, and I'd like you to look, if you would, at
Tab 3 of the...
THE COURT:
Are you -- I'm sorry, Mr. Hoult -- Mr. Irving, are you
going to put an exhibit number on this?
Me IRVING:
I will, My Lord, but I have one other exhibit which is
not in here to put in and I thought that since we'll be
spending virtually the rest of Mr. Hoult's evidence on
this book afterwards, I'd wait and then we could number
these consecutively. I thought it might be easier.
THE COURT:
Okay.
Me IRVING:
There's one more exhibit I'm going to put in. I'll give
it to my friend at the end of the day today, so he has
it, and then there won't be anything left except the
book, and tomorrow we'll simply give consecutive numbers
to these, simply.
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THE COURT:
SO we are moving to Tab 3..now?
Me IRVING:
We are, just for the moment. Yes, My Lord. In view of
the time, this will be the last subject today, I think,
and I just wanted Mr. Hoult, not first with specific
reference to this tab, but to tell the Court the kind of
general research, market research that you carry out on
a regular basis.
A - On a regular basis, we carry out product testing, which
is the monitoring of how the consumer sees our products
versus the competition. And product testing involves
giving the consumer the product and coming back a couple
of days later and say: "Tell me what you thought of it"
on rating scales. We carry out regularly image studies
of our brands, again always versus the competition, what
our strengths are, what their strengths are, what the
weaknesses are and the opportunities.
Of course, we have the Neilsen information on an
ongoing:basis.and, we have ~many.specific studies which I
know we'll get into -- you referred to them earlier --
on individual projects. But those are the sorts of
basic monitoring studies that we do, and at periodic
intervals, every one (i) or two (2) years, we will carry
out what is described as a total market evaluation,
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segmentation study, where you will look at your market
as a totality, and divide it into segments, so you~can
focus on each individual segment and understand --
understand more about it. And you will monitor how the
market has changed over time, like comparing one
segmentation study with the past studies.
Now, we've already looked in Tab 1 at the seven (7)
segments of the marketing, so far as they relate to
cigarettes, segment 1 being the highest tar and nicotine
and so on. Would you explain to the Court the other
kinds of market segmentation which exist?
A - Well, the first, as you rightly described, is segmenting
the products. Essentially, it's as simple as sorting
the products into those products against which they're
competing. The other major method of segmentation,
which is a little newer in the market, it does require,
you know, certain techniques that have been borrowed
from the Social Sciences, is consumer segmentation.
And in consumer segmentation, you will look at your
total universal.smokers~and by means of a series of
attitudinal questions, behavioural questions,
demographic questions, you will, using various
statistical techniques, group the smokers into segments.
THE COURT:
Q - Attitude, behavior and...?
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Demographics. Social class, age, sex and so forth. I
would like_~to.just..add-one.more.word about.the ~so-called
consumer classification. This can be done in several
ways, but two (2) of the most common are just taking
them as they are, without regard to their smoking
behavior and seeing what they are like as general
consumers. And these are very general questions of the
sort that relate to consumer behaviour, like: "I like to
experiment a lot in the products I buy".
And the other type of consumer classification and
segmentation is where you will take particular cigarette
or tobacco dimensions and you will classify them as
cigarette smokers more specifically than consumers. So
that's very refined, very tight, and the other is more
general.
Me IRVING:
Q - Now, if we look at Tab 3 now, Mr. Hoult, which is called
"Family Segmentation -- Segment Descriptor Study." And
my friends won't mind my saying, My Lord, since they
have -- havethis~and.have the other document, that this
comes from a survey which runs to some three hundred and
fifty (350) pages which we don't intend to put to the
Court ...
Me BAKER:
What number Exhibit was it?
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Me IRVING:
I'ii give you the..number, afterwards.
Me BAKER:
I would like -- excuse me, My Lord. We've been
operating for many, many months now with a variety of
documents under a number which was indexed to their
index number. And -- no, no, those are page numbers,
Mr. Irving. What number was it on the index that you
gave us, so we can locate the three hundred (300) page
document that you're referring to?
Me IRVING:
Well, am I not...
Me BAKER:
You're telling the Court that you've taken this out of a
larger document.
Me IRVING:
No, no, no. No, no, no. I say -- just a moment,
I'll...
Q- This study, Mr. Hoult, if I understand it correctly, was
made on the basis of another and much longer survey.
A- This summary.
Q- Yes, this is a summary.
A- Yes.
Q- Now, just turning to the second page of it, the pages --
the numbering here, My Lord, is to be found in the right
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hand corner and it's a sort of code -- coded numbers
which were used.in providing.documents to. my.friends for
the Attorney General. Otherwise, the numbers, there are
no numbers.
And I see in that little box used three approaches
to segment the market. Are those some of the kinds of
segmentation we've just been discussing?
A- These were the segmentation methodology I've just
discussed, yes. The first were cigarettes, how people
see cigarettes; that's called family segmentation. How
the brands, the family brands of cigarettes grouped
together.
Second, is the consumer classification, according
to how their attitudes to smoking emerged.
Q- M'hm.
A- And finally, more broadly based, their groupings as
consumers.
Q- Going on then to the next page, brand family
segmentation, I understand it then, that this looked at
sixteen (16).different brand families?
A- Correct.
Q- If you go to the next page could you just explain to the
Court what this chart is?
Me BAKER:
Excuse me, My Lord, I am loathe to interrupt my friend,
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but there is no reason why he shouldn't provide us with
the number which, we have been using .for eight (8) months
for this Exhibit. I don't know what it is. He's just
given us a document. Somewhere in this book, this index
that we were provided seven (7) or eight (8) or nine (9)
months ago, this document is described. And surely to
goodness somebody in this team knows which number it
relates to. He's just put it in a new bound volume
without reference to any number.
Me IRVING:
Well, my friend has the entire document in front of him,
My Lord, but I'll give you the number.
Me BAKER:
That's the...
Me IRVING:
004 on your list. So saith our computer!
Me BAKER:
Thank you.
Me IRVING:
So says our computer, which has to be right.
Me BAKER:
Wait a minute...
Me IRVING:
It's the same document, Mr. Baker, so.
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Me BAKER:
Yes, I know.
Me IRVING:
And we won't be finished with it at the adjournment for
today, so why don't I just go on?
My Lord, I can assure my friend he has the
document. If he wants another identification...
Me BAKER:
I wasn't suggest -- no, please don't misunderstand me,
Mr. Irving, I'm not suggesting I didn't have the
document. I simply wanted to be able to locate my own
copy which has a number; it's now been done. Thank you.
THE COURT:
And you have your notes on it and you're happy?
Me IRVING:
Okay.
THE COURT:
Good.
Me BAKER:
More than-happy,.My Lord.
THE COURT:
I understand that.
Me IRVING:
Q-
Now, Mr. Hoult, could you give the Judge an idea of what
this rather strange looking chart is?
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A- Yes. In very broad...
THE COURT:
Twenty-two seventy-two (2272).
Me IRVING:
An
Twenty-two seventy-two (2272). It's about the fourth
page. It looks vaguely astrological.
In the broadest of terms the individual Respondents in
this study would be asked to evaluate brands on
different dimensions.
M'hm.
Both in terms of imagery and what the products were like
and what other products they competed with and so forth.
All of these dimensions would then be subject to a
technique which is called factor-analysis. It doesn't
really matter what that is, it's just a scientific or a
statistical tool, which is utilized to find like with
like. And as a result of this particular analysis, as
it says in the title here, what emerged were five (5)
discrete and different family segments with very little
overlap andeach segment-is defined-by the brands within
it.
Okay. Well, just looking on the right-hand top
quadrant, should I take from that then, that Accord --
do that, My Lord, I'm in the top right there -- Accord,
Medallion...
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THE COURT:
Smokers Qf Accord, you would, find more. smokers of
Accord, Medallion, Vantage and Viscount. These are the
persons who smoke Accord would be the same type of
persons that would smoke Viscount or Vantage?
A- Well, they have the same -- the brands represent some
similarity. And the conclusion that one would draw from
this, and it's overly simplified, is to say: hey, these
brands are competitive. These are the brands that are
competing with each other.
Me IRVING:
Q-
That's what I was coming to, Mr. Hoult. So, each of the
brands within one of those little dotted circles, then,
is generally competitive with the other brands within
the same circle?
A- Correct, yes. And you will see, and it's not
unimportant for us, that DuMaurier is a segment...
THE COURT:
Is all alone by itself.
A- ...in its own right and.a very strong brand, and that
was one of the reasons for our going into that fourth
(4th) segment. And that was the brand that we were
aiming to compete with.
Me IRVING:
Q- All right. And then on the next page there's the share
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of market by segment.
Yes, that's a_fairlZ simple pie,chart.. You see.that.the
shares of market the segment -- the various segments
have and the brands that are making up that share.
Now, we're going to come next, really it is just the
next page, which is entitled RJR MI representation
within the family segment, and we're almost at four
o'clock (4H00), Mr. Hoult. My Lord, I think it's going
to take a few minutes to go through this. I would be
quite happy to start, but if we do have to stop because
of the election, perhaps this would be a convenient
moment, so we'll get all of this together first thing in
the morning. We'd only get done with masculine and we'd
be -- which is the first segment, and we'd be stuck in
the middle of the road at the adjournment.
THE COURT:
We'll adjourn.
Anyways, it's four o'clock (4H00) now.
ADJOURNMENT
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