Lorillard
Untitled Document 89723233
Fields
- Type
- MANU, MANUAL/CATALOG
- Site
- G131
- Master ID
- 89723164/3281
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- Characteristic
- EXTR, EXTRA
- MARG, MARGINALIA
- MISS, MISSING PAGES
- MARG, MARGINALIA
- Litigation
- Feda/Produced
- Request
- R1-002
- Named Person
- B, M.
- Date Loaded
- 14 Mar 2002
- Named Organization
- Donnelley Marketing
- Area
- LOEWS INTERNAL AUDITS (LIA)/BASEMENT GMP
- UCSF Legacy ID
- sfx43c00
Document Images
,
General: Flow Chart Ref.
The following notes serve as a general explanation of the pro-
cessing.,flow, as performed for Lorillard, at the Donnelley
Marketing Coupon Redemption Center in Elm City, North Carolina.
Reference numbers refer to the flow chart supplied by Donnelley.
I. DESCRIPTION AND PROCESSING OF MAIL
A) Mail addressed to Lorillard (identified by an assigned
Post Office Box number) is received from the following
sources:
1. Small Retailers - via direct mail
2. Chain Stores - via direct mail
3. Clearing houses - indirectly, via
retailer to
Clearing-house
O
B) Mail is opened and stored by date of receipt.
C) Redemption requests (i.e., invoices and coupons) are
"batched" and given to CRT Operators.
Note: Invoices may be any of the following
types:
1. Slip of paper
2. Store invoice
3. Envelopes
7_`~ .~- 4. Turnaround invoice (supplied by
Donnelley)
5. Clearing-house invoice ~
~
C
C
