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` C C 25817 Proposed Rules Thls section of the FEDERAL REGISTER contains notices to"tne public of the . proposed issuance of rules and - regulations. The purpose of these notices is to glve interested persons an opportunity to participate in the rule making prior to the adoption of the rules. - _ .. . . • . . Federal Register Vol. 45, No. 75 - Wednesday, April 18, 1980 travelers. This notice of proposed - passengers. Long and awkwardly rulemaking covers proposed Subparts A phrased, they often provide more and B of the new parL Subpart A - information than a passenger really contains general provisions, such as the needs, or provide it in the wrong order, purpose of the part and cross-references so that important facts are buried in less finad -to other regulations concerning notice to sigaificant words and phrases. The •'- passengers about airline practices. -' presence of several different required CIVIL AERONAUTICS BOARD 14 CFR Parts 221, 250, 255 and 298 [Economic Regulations, Docket 38021; EDR-3961 _ ' Subpart B, which is the primary subject counter signs, moreover, may create a ~ of this rulemaking proceeding, contains ~ cluttered appearance at the ticket proposals for revising the specific airline counter that defeats the purpose of the : counter sign and ticket disclosure -: signs by confusing the passengers. As a- notices now prescribed by the Board. In result, passengers frequently may fail to - ` the future, other regulations on" ' ' 12 understand or even read the ticket passenger information may be added to • notices and counter signs that are = this part. = intended to inform them. h Prescribed Airline Counter and Ticket : T e Board proposes to make the Re ui d Pe N ti q re sseoger o Notices ces prescribed notices as short and simple -- ' Dated: April Io, i9eo• Current Board regulations prescribe as possible, while still containing the - specific disclosures that airlines must needed information, and to combine the •• AGENCV: Civil Aeronautics Board. make to passengers through ticket counter sign requirements into a single AcnoN: Notice of proposed rulemaking. - counter signs and printed notices on consolidated counter sign designed to : passenger tickets or ticket envelopes. emphasize the most important suMMARr: The CAB proposes to revise r- These disclosure requirements cover information. We believe this will both and simplify its regulations requiring •' overbooking and dened boarding reduce the burdens on carriers and airlines to disclose certain information compensation, baggage liability limits, increase the likelihood that passengers to consumers on passengers' tickets and limits on liability for death or personal will acutally read and absorb the ticket counter signs, and to consolidate injury under the Warsaw Convention fnformation contained in the notices. these regulations in a new part of the and other international agreements, and We propose to continue to prescribe - Code of Federal Regulations. This '' " the availabilit for ins ecti f• on o a li h f proceeding began at the Board's _- initiative._ DATES: Comments by: June 18,1980. -- Reply Comments by: July 7, 1980. Comments and relevant information received after these dates will be - considered by the.Board only to the .' extent practicable. _ • ; Requests to be put on the Service List by: April 28, 1980. The Docket Section prepares the Service lrst and sends it to each person listed, who then serves comments on the others on the lisL ADDRESSES: Twenty copies of comments sbould be sent to Docket 38021 Section, Civil Aeronautics Board, 1825 Connecticut Avenue, N.W, Washington, D.C., 20428. Individuals may submit their views as consumers without filing multiple copies. Comments may be - examined in Room 711, Civil Aeronautics Board, Washington, D.C., as soon as they are received. y p u ne e specr t ic wordtng to be used. For tariffs. The Board has begun a- -. some of these notices, such as the notice comprehensive review of the on overbooking, the information information passengers receive about . conveyed deals primarily with the terms and conditions of the airline- . affirmative passenger rights rather than passenger contract, and the m=nner in with disclaimers by which the airline which they receive it. One aspect of this• may bind the passenger. In these areas, review is a reexamination of the _ `. the airline may have no incentive to . disclosure•noticea required by the provide information in the absence of e Board. ° regulatory requirement. In other cases ' We have undertaken this reevaluation such as the notice on baggage liability with two major goals in mind. First, we the airline does have an incentive to want to avoid unnecessary regulatory provide the notice-to bolster the requirements. Accordingly, the Board enforceability of the liability limits it has reviewed the existing notice wishes to establish. Here, however, we - requirements to determine whether the have tentatively concluded that information they provide is sufficiently retention of the prescribed notice useful to the passenger to justify requirement is justified by the . imposition of a specific disclosure importance to the passenger of having requirement. Each notice was reviewed - the information• By prescribing the in light of the following question: will language and format of the notice, the the passenger have an opportunity to Board can ensure that the crucial make decisions or choices based on the informapon is presented clearly and ' information provided, or do the notices conspicuously, in readily . merely contain technical disclaimers . understandable form. ' . - - FOR FURTMER INFORMATION CONTACT. and liability limitation disclosures for - For all of the notices dealt with in this Mary Candace Fowler, Bureau of the protection of the airlines? proceeding, moreover, the existence of Consumer Protectian, Civil Aeronautics Second, we are concerned that any generally uniform carrier practices - Board, Washington, D.C. 20428; (202) . 'specific disclosure requirements (reflecting minimum standards 873 5158. fmposed by the Board be as clear and established by regulation) makes SUPPLEMENTARY tNFORMATtON: The ~ concise as possible. Many of the -prescription of a uniform notice Board proposes to create a new Part 255 existing prescribed notices are not well practical. Elements of the airline- that would contain its requirements on designed to communicate the essential passenger contract that may change disclosure of information to air information quickly and easily to frequently or vary from carrier to

25818 Federal Register / Vol. 45, No. 75 / Wednesday, April 16. 1980 / Proposed Rules carrier, though frequently important for The proposed regulation would also passengers to know about, are not . require that the sign be posted amenable to this type of prescribed conspicuously. The Board does not notice: We specifically invite comments, proposed at this time to define however, on our selection of topics for "conspicuously". however. The practice prescribed notices. Are some of them of posting liability limitation notices unnecessary? Are there topics we sideways inside the baggage scales, for haven't included that should be-the example, would not meet this standard. subject of prescribed notices? . We would also expect that, as the The Board proposes a single required distance between the sign and the counter sign that would replace the probably location of the reader various counter notices now prescribed increased the print size of the sign by Parts 221 and 250 of rna rules. In would also increase. We invite comment addition, we propose the revision of the on whether the Board should prescribe ticket notice requirements now included specific posting standards. in those parts. Based on our review of The combined sign would have to be the need for the several notices now posted at all ticketing and baggage prescribed, we propose to eliminate at checking locations, as now required for least one of the existing requirements- the signs it replaces. We also propose to the notice that tariffs are available for require posting of the sign at boarding inspection-and possibly the counter locations, for the benefit of passengers notice of limits on liability for death or who may need information at the gate personal injury in international travel as about their right to a no-smoking seat or well. At the same time, as discussed their rights in an over sale situation- W e below, we propose to add two new invitetomments on the cost and requirements-notice of the passenger's benefits of adding this posting locationt right to a seat in the no-smoking section The proposed regulations would in of a flight• and notice of airline check-in some cases require, and in others deadlines. _ - permit, carriers with practices different We will discuss first the proposed from the customary oneslo include on format and technical requirements for their signs material in addition to the the counter sign and ticket notices, and standard test. Similarly, some carriers then the proposed new language. Since v"dt be permitted to eliminate certain the issues concerning each substantive parts of the text This special material o tion will be discussed below. i t i i h t il f b f p not ce c are s m ar ypes o op or ot notice, the proposed new language for both counter sign and ticket notice on each topic will be discussed together. For convenience, Appendix A shows the current requirement and the proposed new requirement for each topic. The Cotmter Sign Proposed § 255.11 would prescribe a single counter sign to replace all counter notices now required by the Board's regulations,with the exception of the sign on fare summary availabi)ity required by § 221a.3(e) of our rules. The Board is currently reevaluating its fare summary rules in Docket 35139. We understand. - believe that the single sign will be easier -Existing regulations permit the for airlines and travel agents to handle, prescribed ticket notices to be printed and also easier for passengers to read on the ticket stock itself. on the ticket and understand. .. envelope, or on a stuSer. We do not To give passengers ready access to propose to change this aspect of the " the Information they most need, the, niles.The other format requirements of proposed regulations also establish the existing rules concern type size and certain format requirements. Marginal •- '.t;olor. Section 250.11(b) requires that the headings would identify the different .., overbooking ticket notice be printed in topics covered in the sign. Contrasting at least 12-point type, while 4§ 221.175 prints or colors would be uaed to flag and 176 require at least 10-point type for certain particulary important the baggage and personal injury liability fnformation. The proposed rules would - notices. tn addition, the overbooking require the sign to be printed in letters and personal injury liability notices at least one quarter of an inch high, as must be printed in ink contrasting with currenly provided by the rule on the the ticketstock. To simplify the rules, overbooking notice. - we propose lorequire that all notices be The Ticket Notices - As with the counter signs, our major goal in reexamining the prescribed ticket notices has been to simplify and where possible shorten them. Since the interested passenger would presumably be able to examine the ticket notices at leisure, they should generally provide more information then the counter sign. The proposed notices have been drafted to reflect this principle. The Board would like comment on whether the proposed revisions are successful in communicating enough information while remaining clear and easy to printed in at least 10.point type, in contrasting ink. We invite comment, however, on whether the elimination of the 12-point type requirement for the overbooking notice would significantly reduce the effectiveness of that notice. In addition to these general type face requirements, we are proposing that certain language in the ticket notices that we believe requires special emphasis be printed in contrasting type, a contrasting color, or a larger type size. The Language of the Notices Smoking: This is an area in which the / Board proposes to add a disclosur ~fe requirement where none has existed before. Smoking problems continue to be a frequent source of consumer complaints received by the Board. At present, many air travelers are aware that no-smoking sections are available. Many passengers, however, may not know that they are entitled to sit in the no-smoking section even if the section originally set aside for that purpose is already filled. The simple, straightforward notice proposed would ensure that these passengers know their rights and exercise them. Initially, the passenger will want information on the availability of no- smoking sections at the boarding gate or at any other location where a seat assignment is made. We believe that it would also be helpful, howeve4 to add this notice to the passenger's ticket- When disputes arise, whether at the gate, on board, or after the fact, the ticket will be a readily available source of information on the passenger's rights. Overbooking: Section 250.11 of the Board's rules prescribes a single notice on overbooking to be displayed at ticket counters and printed on airline tickets. , The notice is formally worded and when used as a counter sign contains more information than the reader can easily absorb. We propose to replace this . notice with two separate ones: a concise, easily readable counter notice that draws passengers' attention to the information that ismost crucial in an oversale situation. and a longer ticket notice that includes additional Information. Thus, the counter sign would inform the passenger that the airline must ask for volunteers before anyone can be bumped involuntarily and that most passengers will be paid if they are denied boarding. The ticket notice would add the information that airlines must bump passengers according to boarding priorities and that passengers with confu7ned reservations are those that maybe entitled to compensation. - ' - Both notices tell passengers that they can ask airline agents for a free \1

I Federal Register / Vol. 4S, No. 75 / Wednesday, April 16. 1980 /Cposed Rules 25819 ' summary of the complete rules on carriers that Part 250 protections may . Baggage Liability: Sections 221.175 • denied boarding. The summary to be not apply to their entire trip. We •and 221.176 of the Board's rules now providedis the one now prescribed by therefore propose to revise the prescribe three different counter notice § 250.9 of our rules. Under that . overbooking counter and ticket notices requirements on domestic and regulation. this notice must be h'anded to include language on nonconforming international baggage liability limits. ~ out to passengers who are bumped and - carriers. The ticket notice to be used by The general requirement is for a lengthy must also be made available on request conforming carriers would say that notice on this subject. However, the vast ~ at airport ticket counters and boarding some carriers provide less or no majority of carriers w•ho fly to points in gates. We belive that some interested oversale protection on inbound the U.S. are permitted to use a single { passengers may want to review this international flights and thatticket notice covering both baggage liability fff information at leisure, before an agents will show passengers a list of the and liabillty limits for personal injury or oversale situation arises, and we nonconforming carriers and their death in international travel. Finally, therefore propose to require that the- protections. The counter notice to be commuter air carriers that serve summary be available at airline- used by conforming carriers would international routes or interline with operated ticket counters not located at simply state that rules may differ on certificated or foreign carriers must post the airport as welL The proposed some international flights. . a third type of notice, which refers to the language suggests this. Travel agents A nonconforming carrier would have existence of limits on liability for who are not airline employees, however, two options for counter signs posted at _ baggage and for injury or death in are not now required to have copies of . its own locations and for tickets issued international travel, but does not specify the summary available, and we do not by its own employees: (a) it could use the limits. For tickets, the Board's rules propose to change this requirement - the first sentence of the notice used by prescribe a single notice on baggage Under our rules, foreign carriers may conforming carriers and follow it with a liability. This notice requirement does elect not to provide the denied boarding description of its own protections; or (b) not apply on commuter air carriers. protections of Part 250 on their flights it could modify that sentence by - We propose to replace the baggage lib'1 f I] t t ti y coun ces or a camers er no inbound to the U.S.. but they must notify substituting its own name for the words a t i the public of this fact through a "some carriers." In the former case, the other than these commuters with a prescribed addition to both their counter wording of the carriei s description standarized notice on baggage liability, signs and their ticket notices on would be subject to approval by the and to revise the text of the ticket overbooking. By Order 79-3-123, March Board's Bureau of Domestic Aviation. A notice. Since. § 298.30 of our rules 21, 1979, the Board waived this specific carrier using standard ticket stock with requires commuter air carriers to notice requirement for those foreign . the standard overbooking notice printed disclose their policy on baggage liability, carriers who offer some protections, directly on it could add the specific we do not propose to retain any differing from those of Part 250. Instead, disclosures on a separate piece of paper. prescribed notice on that topic for these carriers may provide a more Some carr ers, such as small reg onal . commuters. accurate standard notice and, at their operators or low-cost "no frills" carriers, Our proposed revision of the baggage option, a description of the protections may not either interline with or sell liability notices seeks to solve two they do offer. tickets for any nonconforming carriers. problems we perceive with the existing The Board also waived its rules to " At their option, these carriers would be requirements. First, the information we believe the use of standardized notices permitted to delete the portion of the eve w ll be important to most on counter signs and standard interline overbooking notices that deal with travelers, the domestic baggage liability limit, used by travel agents and by nonconforming carriers. , is now obscurely placed after conforming carriers, so that travel .. Check-in Deadlines: Many passengers information on international l mits and on death and injury liability. We agents representing more than one are unaware that carriers impose check- propose to emphasize this commonly nonconforming carrier would not have in deadlines on their flights and that applicable information by putting it first to post a potentially confusing clutter of failure to meet these deadlines can have Second, the existing notices have an differnt counter signs. To use this part of serious consequences, such as abstract, legalistic quality that may the waiver, each nonconforming carrier cancellation of reservations and loss of , discourage many people from reading must file with the Board's Bureau of . denied boarding compensation rights. In them and may confuse those who do. Consumer Protection a statement of its addition, in a separate proceeding, the The revised versions describe the protections, and must ensure that travel Board will be seeking comment on . transactions in terms meaningul to the agents make available to passengers a whether airlines should be permitted to passenger, referring to what airlines will list compiled by the Bureau of these apply check-in deadlines to passengers' pay rather than to limitations of liability. carriers and the protections they offer. rights to seats in the no-smokin To keep the counter notice short and To date, few carriers have made sections of flights. The propose counter simple, we propose to inform significant efforts to take advantage of signs would inform passengers that international passengers that the this waiver. eheck-in deadlines may affect their liability limits for their baggage may be We continue to believe that a notice - rights• and the carriei s own signs would different but not to include the specific eoncerni.ng nonconforming carriers, ' bave to specify any deadlines imposed international limits. The longer ticket combined with the availability of a more by the individual carrier. The proposed notice specifies both domestic and specific description of the denied ticket notice would eliminate the International limits and provides a little boarding protections, if any, of specific information but explain in more detail on special rules governing nonconforming carriers, offers an greater detail the possible consequences valuable items. The proposed ticket effective, practical solution to this notice of failure to meet the check-in deadline. notice would also revise the statement problem. In addition to simplifying sign To make clear that it affects the material on fragile and perishable items in the posting and ticketing for travel agents, on overbooking and mokin , the current ticket notice to reflect the fact this approach would provide some counter notice on chec W-in eadlines that the Board, in the Domestic Baggage warning to passengers purchasing would receive special emphasis on the l.iability Rules lnvestigation, has limited interli.ne tickets from conforming - sign. carriers' ability to deny all liability for L~s ^-s

\ C ' C 25820 Federal Register / Vol. 45, No. 75 / Wednesday, April 16, 1980 / Proposed Rules fragile and perishable items that are the amount of the liability limits. The Board's regulatory involvement in the accepted for carriage. (Order 77-9-80, Board further determined that, since area has been based on the premise that September 20, 1977). many passengers might not even read many passengers do not read their The $750 domestic liability limit is in the information on the ticket, a counter tickets and that the extent of airline virtually universal use by carriers sign would be necessary to ensure that hability in the event of an accident is of subject to these notice requirements. We passengers had sufficient information to sufficient concern to most passengers do not, however, want to discourage decide whether to buy insurance against that they need a more prominent notice. carriers from adopting a higher limit the risk of death or injury. We wonder, however, whether the through a technicality such as a sign Since then, carriers serving the United passenger at a busy ticket cour.ter, wwill requirement. Airlines with a limt higher States have agreed to the terms of a really focus on this issue or take any than $750 would be permitted to add special contract, known as the Montreal action in response to the counter notice. "(Airline]'s limit is S[amount]." Adding a Agreement, providing for a $75,000 Quite possible, passengers with the sentence, rather than substituting one, liability limit for travel to, from, or with foresight to be concrned about the we believe will prevent confusion for a stop in the United States. The applicability of the 575,000limit would interline travelers, and may also provide agreement, approved by the Board in also be likely to read the notices printed some competitive advantage for any . Order E-23680, May 13, 196G also on their tickets. We note, moreover, that airlines willing to accept a higher level prescribes the exact language of a ticket elimination of the Board's counter sign of responsibility for checked baggage. notice, describing in greater detail than requirement would not prevent carriers Any airline that chooses not to limit its the Board's prescribed notice the from providing their own counter signs baggage liability would continue to be liability limits and the conditions under on this topic, if they choose to do so in exempt from this notice requirement, as which they are applicable. The carrier order to better inform their passengers under the present rules. _ - agreement does not provide for a or to bolster the enforceability of the The Board is now developing a counter notice. In response to the liability limits. We especially invite proposal to ask for comment on the agreement, however, the Board comment from members of the traveling adequacy of the minimum allowable amended its regulations (ER-496, 32 FR public as to whether they have found baggage liability limit. The Board will 8127, 6/7/67) to permit carriers agreeing this counter notice useful. attempt to coordinate the timing of these to the higher liability limits to use a Like the existing short counter notice, two proceedings so that carriers are not short alternate counter notice covering we believe the commuter counter notice put to the expense of producing new both baggage and injury liability limits. on this subject prov des insufficient signs twice within a short period of time. The short notice does not identify the Information to be of real use to Liability limits for death or injury: As specific liability limits for death or passengers. We propose to amend with baggage liability limits, current personal injury. § 298.70 of our rules to state that the Board regulations prescribe three -- We propose to adopt a revised notice requirements of Part 255 on different counter notices on liability version of the counter notices that is - liability limits for death or injury in limitations for death or personal injury clearer and simpler than the existing international travel would be applicable and a single ticket notice. The Board requirements. The proposed counter sign to the commuter carriers subject to that proposes to adopt revised notice would replace both versions of the section. requirements. In the alternative, standard counter sign. It is actually Tar ff availability: Section 221.173 of however, we are considering whether to more specific than the short version of the Board's rules requires the posting of eliminate the counter sign requirement the existing notice, identifying exactly a counter sign telling passengers of the on this subject . the applicable S75,OO0limit, since the availability of tariffs and of the . For passengers on wholly domestic Board believes that the notice provides senger's right to see them. We journeys, U.S. airlinea do not limit their too little information to be of any use pas propose eliminafion of this requirement. liability for death or injury. In without the specific dollar limit. Instead We do believe that there has been much international travel covered by it, of the current ticket notice, we propose , demand by passengers to see the tariffs however, airlines limit their liability for to direct all carriers to use the form of death or injury under the terms of the notice prescribed in the Montreal while this notice requirement has been Warsaw Convention, a treaty to which Agreement, which is in nearly universal in force. Moreover, we believe that the the United States is a party. The use in any event. As now, any carriers tariffs in their current form, with Convention sets a liability limit, but that have agreed not to assert liabIlity thousands of pages of complicated rules provides that carriers and passengers limitations for death or injury in . and exceptions, would seldom be very may agree to higher limits by special international travel would not be subject clear to a passenger who did ask to contract. The Convention also requires to the notice requirements. In addition, examine them. Harried ticket agents airlines to notify their passengers, by any carrier with a limit higher than would have great difficulty providing ticket notice or attachment, of the $75,000 could state it. - passengers with adequate assistance in applicability of Warsaw Convention . In the altemative, however, we are reading and understanding the tariffs. liability limits to international travel, considering elimination of the counter We do not propose, however, to but it does not prescribe the exact notice requirement on this subject, and eliminate the underlying requirement language of this notice. we ask for comments on this proposal. that tariffs be available for inspection The Board first adopted regulations Since each required notice will compete by passengers. The tariffs still provide prescribing a specific ticket notice and, with the others for attention. and since the only source of information on in addition. requiring carriers to post a passengers may not read a lengthy innumerable aspects of the carrier- counter sign in 1963 (ER-395. 28 FR eounter sign at all, it is important to passenger contract, and the passenger ls 11775). The Board concluded that keep required notices to a minimum. entitled to have ready access to the carriers' efforts to comply with the We are not positive that the counter terms of that contract. But we doubt that Warsaw Convention were inadequate to sign on death and injury liability limits the counter sign itself is effective or inform passengers, since they were is sufficiently useful to passengers to necessary as a means of informing printed in very small type and did not justify continued imposition of a Board- passengers that this information as reveal the most important information- prescribed notice requirement. The available. Instead. the passenger who \1 r t i i .

, Federal Register / Vo1. 45. No. 75 / Wednesday. April 16. 1980C Proposed Rules 25821 requests additional information on a particular aspect of airline service or who seeks confirmation of information provided by a ticket agent should be referred to the tariffs at that time. In addition, the Conditions of Contract on the ATC standard ticket contain a reference to applicable tariff conditions that would alert the truly interested passenger to ask for more information. Accordingly, the Civil Aeronautics Board proposes to amend Chapter 11 of Title 14, CFR, as follows: 1. A new Part 255, Notice to Passengers of Conditions of Carrioge, would be added to read: - PART 255-NOTICE TO PASSENGERS OF CONDITIONS OF CARRIAGE Subpart A-General Provisiona - . Scc 255.1 Purpose. - -- 255.2 Cross-reference. - ' - - Subpart B-Prescribed Airline Counter and Ticket Notices - 255.10 Applicability. 255.11 Standard airline counter sigm .255.12 Standard airline ticket notices. 255.13 Exceptions and special requirements: no smoking disclosures. - 255.14 Exceptions and special requirements: overbooking disclosures. - 255.15 Exceptions and special requirements: check-in deadline disclosures. Z55.18 Exceptions and special requirements: baggage liability disclosures. 255.17 Exceptions and special requirements: death or injury liability disclosures. 255.18 Compliance by travel agents. __ 255.19 Substitutions. Authority: Sections. 204. 401(el. 403 and 411 of the Federal Aviation Act of 1958, (49 U.S.C. 1324, 71-73 and 1381) . Subpart A-General Provisions § 255.1 Purpose. The purpose of this part is to ensure that airline passengers have reasonable access to information about their rights and responsibilities and about the terms and conditions of airline service. § 255.2 Cross-reference. ' . Other rules describing notice to passengers of their rights and of air transportation practices are in Part 250 of this chapter. Oversales, Part 298. Classification and Exemption of Alr Taxi Operators, and Part 380, PubL'c Charters. _ Subpart B-Prescribed Alrline Counter and Ticket Notices 1255.10 AppticabitRy. ' This subpart applies to each direct air carrier that holds a certificate of public convenience and necessity, authorizing the transportation of persons. issued under Section 401 of the Act, and to each foreign air carrier that holds a permit, authorizing the transportation of persons, issued under Section 402 of the Act. 1255.11 Standard alrline counter sign. (a) Except as provided in §§ 255.14- 255.17, every carrier shall ensure that a sign containing the following text is posted at all times. at each desk, station and position in the United States which is in the charge of a person employed by the carrier, either exclusively or jointly with another person, or any agent - employed by the carrier to sell tickets to passengers, accept baggage for checking, or check in, give seat . assignments to, or board passengers for specific flights: - IMPORTANT INFORMATION FOR . PASSENGERS SMOKINCr-0n U.S. airlines. you have the right to sit in the no-smoking section on your - flight. and this section will be expanded if necessary to accommodate you. .- OVERBOOKINC--On scheduled flights, . airlines must offer a specific payment to most passengers with confirmed reservations who are not let on the plane because their flight is oversoid. You may not be bumped before the airline has asked for volunteers to give up their seots for a bargarrred _for poyrnent Ask any airline agent for a free summary of the complete rules. - :. Nute.-Different rules apply on some international flights. To protect your reservation and these rights, you must meet on airline's deadline for arriving at the boarding gate. - BAGGAGE-Airlines usually do not pay . more than S750 for loss, delay, or damage to your checked baggage. Limits may be different on international trips. You can increase the limit by buying "excess valuation" insurance from the airline when you check in. Special rules apply to jewelry and other valuable, fragile or perishable items. ACCIDE.\'TS-For International trips, airlines limit their responsibility for most eases of death or injury to passengers to 575.000. READ YOUR TICKET OR ASK FOR MORE INFORMATION . (b) The sign shall be displayed conspicuously in a location where it is clearly visible and readable by the traveling public. and shall be printed in bold face type at least one-fourth of an inch high. Those portions of the sign that have been printed in underlined or italic print in this regulation shall be underlined or printed in a different type face, a different color, or a larger type size than the text of the rest of the sign. 1255.12 Standard airline ticket notices. (a) Except as provided in § § 255.13- 255.17, every carrier shalt include with each ticket sold in the United States the notice on liability limits for personal injury or death in international travel prescribed in the agreement among carriers, approved by the Board by Order E-23680, dated May 13, 1966 (31 FR 7302, May 19, 1966), and the . following notices: NO-SMOKING SECTIONS . On U.S. airlines. you have the right to sit in the no-smoking section of your flight, and this section will be expanded if necessary to accommodate you. OVERBOOKING OF FLIGHTS . - Many airlines overbook their flights, and you may be denied boarding on your flight . because it is oversold. You may not be bumped before the airline has asked for volunteers to give up their seats for a bargained-for payment. If there are not enough volunteers. the airline will bump passengers according to its own boarding priority rules. ln most cases, if you are bumped itvm a flight on which you hove a confirmed reservation, the airline must offer you,o payment set by the U.S. govemment This must be offered at the time you are bumped. Ask at any airline ticket office or boarding gate for a free summary of the complete rules. NOTE: On flights from foreign points to the U.S.. some airlines provide less or no protection for oversold passengers. Our agent can show you a list of these eiriines and what they do offer. . - CHECK-IN DEADLINES If you do not meet an airline's deadline for arriving at the boarding gate before your flight, you may lose your reservation. your right to denied boarding compensation, your right to a seat in the no-smoking section. or other rights. Ask the airline whether a check- in deadline applies to your flight. LIMITS ON RFSPONSIBILfTY FOR BAGGAGE PROBLEMS . - For travel in the U.S.. airlines usually do not pay more than $750 for loss, delay or damage to your checked baggage. For ' passengers whose tickets include international flights, the limit is usually 55.07 a pound (S20.a kilo) for checked bags, and S400 a person for carry-on baggage. You can increase these limits by buying "excess valuation" insurance from the airline when . you check in. You may not be able to buy extra protection for jewelry and some other valuable items. Ask the atrline about epecial rules fot fragile and perishable items. (b) These notices shall be printed in at least 10-point type in ink contrasting with the ticket stock. Those portions of the notices that have been printed in underlined or italic print in this regulation shall be printed in a different type face, a different color, or a larger type size than the text of the rest of the sign § 255.13 Exceptlons and special requirements: no-smoking disclosures. Any foreign carrier may, at its option, choose not to include on its counter ~ ~~~~

25H22 Federal Register / C.. 45, No. 75 / Wednesday, April 16, 1C / Proposed Rules signs or with.its tickets the disclosures § 255.16 Exceptions and special - 1250.11 Publlc disclosure of deliberate concerning the availability of"no- . requirements: baggage liability disclosures. , overbooking and boarding procedures. Smoking sections. (a) Any carrier that does not claim Every carrier shall make public § 255.14 Exceptions and special any limit on its liability for baggage loss, disclosure of its deliberate overbooking delay or damage may, at its option, and boarding procedures in accordance requirements: overbooking dlsclosures. choose not to include on its counter with Part 255 of this chapter. (a) Each foreign air carrier that has signs or with its tickets the disclosures . 4. Section 250.12 of 14 CFR Part 250 not filed with the Board tariffs concerning baggage liability limits. would, be revised to read: conforming with §§ 250.3 and 250.4 of this subchapter include in the (b) Any carrier that limits its liability § 250.12 Public disclosure ot pter s for baggage loss, delay or damage in noncompliance with rules for consumer overbookiqg notice provided with all domestic travel to an amount higher protection on oversold flighta tickets issued by its own employees and than $750 may, at its option, add to or Every carrier engaged in foreign air in the overbooking notice on all counter include with its counter signs or ticket transportation that has not filed with the signs posted at locations in the charge of notices a sentence identifying its higher Board tariffs conforming with §§ 250.3 its own employees either of the limit. and 250.4 small make public disclosure following notices: (1) the sentence "On '. - of this fact in accordance with Part 255 flights from foreign points to the U.S.. - § 255.17 Exceptions and special of this chapter. l e t d th i ll bilit - " " re qu r men s: ea nlury or a y [carrier) offers less or no protection for oversold passengers" or (2) a brief disclosures. • PART 298-CLASSIFICATION AND description in simple English of the (a) Any carrier that limits its liability EXEMPTION OF AIR TAXI - differences between the carrier's for death or personal injury to OPERATORS protections and those prescribed by passengers in international travel to an 5. Section 298.70 of 14 CFR Part 298 i§ 250•3 and 250.4 the language of - amount higher than S75,000 may, at its would be revised to read: i which has been approved by the Board. option, add a sentence identifying its 1298.70 Wavier of tWbil" hmttatlona { Applications for approval of the h gher limit to its counter signs or ticket b language shall be submitted to the notices. Every air taxi operator which: z An carrier that has waived its (a) Is a "commuter air carrier" as Director, Bureau of Domestic Aviation.' (b) y defined in Sub art A of this - If the standard overbooking ticket notice right to claim any Iunit on its liability for f p part is printed directly on the carrier's ticket death or personal injury to passengers in (b) s a party to an interline agreement certificated air carrier or a stock, the additional disclosure international travel may, at its option, with a foreign air carrier whereby the air taxi 1 rescribed b this section ma be choose not to include on its counter P Y Y operator is authorized to ticket its included with the ticket on a se arate . signs or with its ticket notices the p disclosures concerning responsibility for passengers over the system of the air piece of papen death or personal injury. carrier or foreign air carrier and/or the (b) Any carrier that neither interlinea latter is authorized to ticket its with nor issues tickets for any carrier ¢ 255.ttt Compkance by travel agents, passengers over the system of the air subject to paragraph (a) of this section It ahall b th 'b ' li f h taxi operator, or - e e res ponst t ty o eac may, at its option, eliminate the last two ~rtier to ensure that travel agents' (c) Is engaged in the carriage of sentences of the overboo counter passengers in air transportation and ticket diaclosures. ~ authorized to sell air transportation for between any point in the United States that carrier comply with the provisions and any point outside thereof, (c) The overbooking disclosures are of this subpart shall file with the Board's Docket not required to be included with tickets sold for charter transportation or in 4 255.19 Sutistttutlons. - Section in the form provided by CAB counter signs posted at locations where Any carrier that wishes to use a Form 263 a signed counterpart to only charter transportation is sold or disclosure notice of its own wording, but Agreement CAB 18900, an agreement provided containing the substance of the language " W atmg toCliability limitad Hns of the ti m' 1255.15 Exceptions and special - . requirements: cASck-In deadline " disclosuras. Any carrier that imposes any deadline earlier than the flight departure time by which passengers must present" themselves at the boarding gate or other location in order to be assured of preserving their confirmed reservations or their rights to denied boarding - compensation or to seats in the no- smoking section shall add to the disclosure concerning check-in deadlines on all counter signs posted at locations in the charge of the airline's own employees the following aentence: °[Carrier] requires passengers to be present at the boarding gate (or other location) at least [number] minutes before flight time." saw onven on an ague prescribed by the Board, in place of any of the disclosures prescribed by thia Protocol approvad by Board Order E- part, may substitute a notice of its own Z36580 dated May 13, 1966 and a signed wording upon approval by the Board. , counterpart of any amendment or Applications for such approval shall be amendments to such agreement which filed with the Director, Bureau of may be approved by the Board and to Domestic Aviation. which the air taxi operator becomes a, _ . ' -' party. Such air taxi operator shall also PART 221- CONSTRUCTION, file with the Board's Tariff Section in PUBLICATION, FILING AND POSTING accordance with the provisions of Part OF TARIFFS OF AIR CARRIERS AND Z21 of this chapter and in the form FOREIGN AIR CARRIERS provided by CAB Form 298-B, a tariff embodying the provisions of the §§ 221.173, 221.175, 221.178 (Reserved) counterpart and the requirements of Part - Z Subpart N of 14 CFR Part Z21 would 221 shall be applicable to its operations be amended by revoking and reserving , pursuant to the tariff except to the 4§ 221.173, 221.175 and 221.176. - ."- extent that such requirements are • inconsistent with the requirements of PART 250-OVERSALE this Part In addition. the requirements of Part 255 of this chapter, insofar ae 3. Section 250.11 of 14 CFR Part 250 they concern notice to passengers of . -would be revised to read: limitations on liability or death or 1

4 Federal Register / Vol45, No. 75 / Wednesday, April 16, 1980 C oposed Rules 25823 personal injury in international travel, shall be applicable to these operations. (Secs. 204• 401;e), and 403 and 411 of the Federal Aviation Act of 1958, as amended, 72 -Stat. 743, 754. 748. and 769; 49 U.S.C. 1324. 1371• 1373. and 1381) -- - - By the Civil Aeronautics Board: Phyllis T. Kavlor, -- - Secretary. APPENDIX A-CURRENT COUNTER SIGN AND TICKET NOTICE REQUIRE.12EN1'S AND PROPOSFDREV7SIONS Counter Signs - . . Note-The proposed counter notices . would appear on a single sign• under the . heading "IMPORTANT Lti'FOR.'vtATION FOR PASSENGERS" and followed by the . statement "READ YOUR TICKET OR ASK FOR MORE INFORMATION." -[Availability of tariffs, 14 CFR § 221.731] Current Requirement . - Public Inspection of Tariffs.-All the currently effective passenger (and/or cargo as applicable) tariffs to which this company is a party and all passenger (and/or cargo as applicable) tariff publications which have -been issued but are not yet effective are on file in this office, so far as they apply to traffic from or to .(Here name the - point.) These tariffs may be inspected by any person upon request and without the assignment of any reason for such inspection. The employees of this company on duty in this office will lend assistance in securing information from the tariffs. In addition. a complete file of all tariffs of this company. including canceled tariffs, with indexes thereof, is maintained and kept available for public inspection at . (Here indicate the place or places where complete tariff files are maintained• including the street address, and where appropriate, the room number.) Proposed Revision Eliminate this requirement entirely. -- Proposed Revision On scheduled flights, airlines must offer a specific payment to most passengers who are involuntarily denied boarding because their flight is oversold. Y'ou may not be bumped before the airline has asked for volunteers to give up their seats for a bargained ;for payment. Ask any airline agent for a free summary of the complete rules. NOT£: Different rules apply on some international flights. . [Special notice, nonconforming carriers] - Current Requirement - • We do not conform to U.S. Government rules for consumer protection on oversold flights. Proposed Revision On flights from foreign points to the U.S., further information please consult your airline or insurance company representative. Proposed Revision For international trips, airlines limit their responsibiiity for most cases of death or injury to passengers to $75•000. [Alternate baggage and death liability notice, 14 CFR § 221.175) . . ~ Current Requirement Advice to Passengers on Limitations of Liability.-Airline Labihty for death or personal injury may be limited by the Warsaw Convention and tariff provisions in the case of travel to or from a foreign country. Liability for loss, delay or damage to baggage is limited as follows unless a higher ' value is declared and an extra charge is paid: (1) For most international travel (including -domestic portions of international journeys) [Overbooking and denied boarding,l4 CFR §§250.11 and 250.121 . .. . . . Current Requirement Notice-0verbooking of F/ights.-Ai.rline flights may be overbooked and there is a' slight chance that a seat will not be available on a(light for which a person has a . confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteera willing to give up their reservation in exchange for a payment of the airline's choosing. It there, are not enough volunteen the airline will deny boarding to other ' persons in accordance with its particular boarding priority. With few ezceptions ~- persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airfine's boarding priorities are available at all airport ticket counters and boarding . lou ti ons. [Carrier) provides less or no protection for to approximately S9.07 per pound for checked oversold passengers. -[Alternate notice: Instead of the last sentence of the standard notice.'a brief description of the difference between the earrier's protections and the Part 250 protections.) baggage and S400 per passenger for ' - unchecked baggage: (2) for travel wholly between U.S. points, to $'50 per passenger for most carriers. Special rules may apply to valuable articles. See the notice with your ticket or consult [Baggage liability, 14 CFR § 221.17C,] . your airline or travel agent for further • information _ - Current Requi:ement ~ - . _ . Not ce o,f L'mited L'abili Pmposed Revision ty for Baggage.- _ Same as above two notices. Liability for loss, delay, or damage to . baggage is limited as follows unless a higher [Liability for death and injury, certain value is declared and an extra charge is paid: eommuter carrierv. 14 CFR § 221.175) (1) For most international travel (induding domestic portions of international journeys) - to approximately 59.07 per pound for checked baggage and 3400 per passenger for unchecked baggage; (2) for travel wholly between U.S. points, to S750 per passenger on most carriers. Special rules may apply to valuables. Consult your carrier for details. Proposed Revision - Airlines usually do not pay more than $750 for loss, delay, or damage to your checked baggage. Limits may be different on international trips. You can increase the limit by buying "excess valuation" insurance from the airline when you check in. Special rules apply to jewelry and other valuable, fragile or perishable items. [f•iability for deatb or Injury,l4 CFR ' § 221.175] - - Current Requirement Advice to Inte.mational Passengers on Limitations of Liability.-Passengers embarking upon a journey involving an ultimate destination or e stop in a country other than the country of departure are advised that the provisions of a treaty known as the Warsaw convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Convention governs and in most cases limits the liability of carriers to passengers for death or personal injury to approximately S1o.t700. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not • affected by any limitation of the carrier's liability under the Warsaw Convention. For Current Requirement , . - . _ Advice to International Passengers on Limitation of Liobility.-Passengers traveling to or from a foreign country are advised that . airline liability for death or personal injury and loss or damage to baggage may be limited by the Warsaw Convention and tariff provisions. See the notice with your ticket or contact your airline ticket office or travel agent for further information. Prvposed Revision I Same as above death and injury liability notice. [No-smoking sectionsl - Current Requirement - ' No current requvement. Proposed Revision . . On U.S. airlines, you have the right to sit in the no-amoking section on your flight• and this section will be expanded if necessary to accommodate you. [Cbeck-fn deadlines) ' Current Requirement . . Nocurrentrequirement. Proposed Revision To protect your reservation ond your rights, you must meet an airline's deadline for arriving at the boardinggoie. Ticket Notices - - [No-smoking sections] ~ Current Requirement . ,' No current requirement t .i1 N

.. o 25824 f Federal Register / Voi. 45• No. 75 / Wednesday, April 16, 1980`t Proposed Rules Proposed Revision - No-Smoking Sections.--On U.S, airlines, you have the rlght to sit in the no-smoking section on your flight. and this section will be expanded if necessary to accommodate you. (Check-in deadlines] Current Requirement No current requirement Proposed Revision [Alternative notice: Instead of the last sentence of the standard notice, a brief description of the differences between the carrier's protections and the Part 250 - protections.] [Baggage liability,l4 CFR § 221-L"6] . Current Requirement Notice of Baggage Liability L/mitations.- frabllity for loss. delay, or damage to baggage is limited as follows unless a higher Check-in Deadlines.-If you do not meet value is declared in advance and additional an airline's deadline for arriving at the charges are paid. (1) For most international boarding gate before your flighL you may lose travel (including domestic portions of your reservation, your right to denied international journeys) to approximately - boarding compensation, your right to a seat $9.07 per pound for checked baggage and in the no-smoking section. or other rights- S400 per passenger for unchecked baggage; Ask the airline whether a cherJc-in deadline - (2) for travel wholly between U.S. points, to . applies to your fiighL -- S500 per passenger on most carriers (a few have lower limits). Excess valuation may not (Overbooking and denied boarding, 14 CFR be declared on certain types of valuable §§ 250.11 and 250.121 articles. Carriers assume no liability for Current Requirement . fragile or perishable articles. Further -Notice-0ver bookinginformation may be obtained from the carrier. booking o,f Flights . -Airline flights may be overbooked, and there is a Pmposed Revision . slight chance that a seat will not be available Limits on Responst3ility for Baggage on a flight for which a person has a . Problems.-For travel in the U.S.. airlines confirmed reservation.lf the flight is usually do not pay more than S750 for loss, overbookedi no one will be denied a seat I delay or damage to your checked baggage, until airline personnel first ask for volunteers For passengers whose tickets include willing to give up their reservation in . international flights, the limit is usually $9,07 exchange for a payment of the airline's a pound (520 a kilo) for checked bags. and choosing. ]f there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular , boarding priori ty, W i th few exceptions . persons denied boarding involuntarily are extra protection for jawelry and some other entitled to compensation The complete rules valuable items. Ask the airline about special for the payment of compensation and each rules for fragile and perishable itema airline's boarding priorities are available at all airport ticket counters and boarding [Uability limtb for death or injary.l4 l;F'K locations. Proposed Revision . - Current Requirement Overbooking of Plights.-Many afrline. Advice to Internationa] Passengers on overbook their flights, and you may be denied Limitationsof Liobility.-Passenger boarding on your flight because it is oversold. embarking upon a journey involving an You may not be bumped before the airline ultimate destination or a stop in a country has asked for volunteers to give up thetr seats other than the country of departure are . for a bargained-for payment. If there are not advised that the provisions of a treaty known enough volunteers, the airline will bump as the Warsaw Convention may be passengen according to its own boarding applicable to their entire Journey including priority rules. In most coses, if you are the portion entirely within the countries of bumped from a flight on which you have a departure and destination. The Convention ravn,firmed reservation. the airline must offer governs and in most cases limits the liabiifty you a poyment set by the U.S. goverrunenL of camera to passengers for death or This must be offered at the time you are personal tnjury to approximately 510,000, bumped. Ask at any airline ticket office or Additional protection can usually be boarding gate-for a free summary of the - obtained by purchasing insurance from aa complete rules. NOTE On flights from foreign affected by company. lim ationsoe carrier's points to the U.S., some airlines provide less liability under the Warsaw Convention. For or no protection for oversold pasaengers- Our agent can show you a list of these airlines further information please consult your and what they do offer. . - airline or insurapce company representative. [Spedal notice for nonconforming urriersJ . " -P'oposed Revision ' - Current Requirement -[Ibe Montreal Agreement noticeJ-Advice - ,' to International Passenger on Limitotion of We do not conform to U.S. Government --Llobility,-passenger on a journey involving rules for consumer protection on oversold 'an ultimate destination or a stop in a country flights. ' ' other than the country of origin are advised Proposed Revision S400 a person for carry-on baggage. You can increase these limits by buying "excess valuation" insurance from the airline when . you check in. You may not be able to buy I that the provisions of a treaty known as the ..-Warsaw Convention may be applicable to On flights from foreign points to the U.S., - the entire joumey, including any portion (earrier) provides less or no prWection for entirely within the country of origin or oversold passengers. destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America. the Convention and special contracts of carriage embodied in-applicable tariffs provide that the liabilily of certain (name of carrier) and certain other' carriers parties to such special contracts for death of or personal injunto passengers is limited in most cases to proven damages not to exceed US 575.000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the camer. For such passenger travelling by a carrier not a party to such special contracts or on a Journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approxunately US 56.290 or US 518,580. - . The names of Carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. - Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the camer's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or Insurance company representative. - fFa 04L lD.rrss: Filed Fls-0tF a45 Ml ' ! alWNa tbDE 6320-01-/ . (SPDR-71i; Docket 350421 14 CFR Part 374a - Regulatlons Pursuant to Section 401 of the Federal Election Campaign Act of 1971 With Respect to Extension of Credit by Air Carriers to Political Candidates Dated: April 10, 1980. 'AGENCY: Civil Aeronautics Board. ACTION: Notice of Proposed Rulpmaking. SUMMARY: The CAB is proposing to allow airlines to bill political candidates for Federal office on a monthly basis during the last two months of the campaign, rather than semi-monthly. The change is in response to a comment by United Air Lines. DATES: Comments by. May 10, 1980. Comments and other relevant . information received after these dates will be considered by the Board only to the extent practicable. ADDRESSES: Twenty copies of comments should be sent to Docket 35042, Civil Aeronautics Board• 1825 Connecticut Avenue, N.W., Washington, D.C.?A428. Individuals may submit their views as constuners without filing multiple copies. Comments may be examined in Room 711, Civil Aeronautics Board, 1825 Connecticut Avenue, N.W., W ashington, D.C. 20428; 202-673~442. _ r ~ t . ~ ! j C.. \,

I 4 "742S15 R E' CLIVLD APR 2 31989 A. J. STEVENS J