Tobacco Documents Online

~UG 15 '95 86:IaPM B.A.T TAIW~M 886 ~ 719B688 B.A.T (U.BL and Export) Limited 10FL, I,~6, M/N SHENO K RD. SF.C. 3, TAll'El 105, TAIWA.N. TEL: (02)719.36771i, 719.941&'7 FA~ (02) 719.36~ TO RSF Ms. Christine Twyforel - BAT South~tmpton Consumer Respo~e Programme FROM DATE Chelae Ko - BAT Tahvan 15 luly, 1995 Johu Lord - European Mmufa~turing Co-ordinator Keaa Davies - LrK Opera*ions lVla~ger; Liz Lewi~ - Sounh~mpton ~ B~ K~, ~ Un~ - ~/Taj ~qi - Produ~ M~ ~ A C~pbcH - ~ch~g (~t~pa~a~g) Tim Eve~-B~s, D~ S~, ~ S~yl~ - ~G ~v Ni~ng~¢, T~g~ Chug - BAT T~wm Dadd Crdghton - BAT Ho~ Kong Dv~ Chd~c, We have ~oeivcd 13 ¢~s m July, 199~ ~ 2 Comp~s, 14 ~es ~ 1 Su~es~on. Listvd bclow ~ a ~ repoR on ~jor isles ~r yo~ rd~¢v (~ a~t ~r de~s): Compl~: C~on ~cmbly -w~te packa~ ~de ~e S~ mon (1) Cig~cue ~p~ce - yeRow spo~ on ~e ~me (I) ~q~: Cig~e~ F~t~ - fitt~ seems shonm ~ u~ (I) m ~e ~k~ (2) - ~o~ a refer s~ ~t ~odu~s ~d w~t~ ~AT to ~e ~on (i) 555 C~n~ C~cbmfion - request~ ~o. on ~e ~es (2) - mquesmd ~o. on ~e ~ c~ (2) O~ers - re.on for ~ a ~m~ ho~c (I) - promotion re~c~o~ ~ w~ to get pro~ it~ (2) - a~ wh~e the t~ s~p ~ pfin~d (I) Su~esfion: Cons~ Ho~e - a pr~ ~ eye.one who ~cd ~ hotline (I) Please oomact mc if you have any questions. Bes~ Regards,

AUg 15 '95 06:15PM Bo~.T TAIW~'~' 88~ 2 ?19~68~ -pge "pge Phone-in Y-T-D R~port--Reason 1995/07/01 - 1995/07/31 Date:1995/08/07 Reason No oZ counts Complaint 2 Inquiry 14 Suggestion 1 Total 17 [Remark] Total number of phone cal|: 13 .P. 3/4 '~1 - 0 0 r~

AUG 15 '9S 0G:ISPM B.A.T TAIWAM ~ 2 7193680 p.3./4 ~pge -pge Phone-in Y-T-D Report--Brand 1995107/01 - 1995/07131 Page: )ate:1995/08/07~ Brand No of counts 555 SEFK HL 1 555 SE LIGHTS KS HL 1 555 UNSPECIFIED 15 Total 17 [Remark| To~al number of phone call: 13 ~ ".,4 - 0 ~ 0 0

]99510710~ - 1995/07/31 ~Brand:555 SEFK HL Reason Sub-reason Comp|aint IPACE APPEARANCE Page: Date:f995108/15 Specifics NO of counts 'N~ PBINTING 1 Sub-total 1 Brand:555 SE LIGHTS KS gL Reason Sub-reason Specifics No of counts Inquiry PRODUCTS CIGARETTE FILTER 1 Sub-total 1 Brand:555 UNSPECIFIED Reason Complaint Inquiry 'Suggestion Sub-reason CZGARETTE APPEARANCE GENERAL INFORMATION DISTRIBUTOR PROMOTIONAL PROMOTIONAL COUNTERFEIT TRANSIT LEGISLATION AND REGOLATIONS 555 CENTENARY CELEBRATION 555 CENTENARY CELEBRATION 555 CENTENARY CELEBRATION GENERAL INFORMATION Specifics SPOTS COLOUR TOLL-FREE MUMBER WANTS TO BECOME 555 DISTRIBUTOR WANTS TO EXCBANGB PROMO ITEM T~E RESTRICTIONS TO THE PRO~OTION ACTIVITY COUNTERFZIT ISSUES TRANSIT ISSUES TAX STAMP INTRODOCTION TO THE 1O~TH CELEBRATION ACTIVITIES 555 CENTENARY CELEBRATION SELF MAILER ACTIVITY INSERT CARD TOLL FREE N~MBER Sub-total 1 l l 1 1 2 1 1 1 2 1 15 Total [Remark] Total number of phone call: 13 L L 6 i, ; ;OOL

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